Position Title: Parts Representative Date: 2/21/2017
Department: Parts Classification:
Reports To: Parts Manager Location: Plainfield, WI

Position Overview

The Parts Representative is responsible for working with customers, listening to and fulfilling their needs, and looking up parts. It should be the Parts Representative’s goal to meet or preferably exceed their expectations.

Essential Job Functions:

  • Answer parts calls
  • Help counter customers
  • Look up parts in the parts catalogs
  • Work every Saturday morning during late spring, summer, and early fall
  • Bar code new parts as them come in
  • Safely load and unload large parts in the yard using heavy equipment
  • Operate a forklift and telehandler
  • Be responsible for wire inventory and related paperwork
  • Be safe in the yard with pipes and other heavy parts
  • Pick parts for work tickets and enter them in the computer
  • Communicate deficiencies/problems in department to manager, immediately
  • Analyze and think about outcomes before taking action
  • Be dependable, reliable, and willing to take on more responsibility
  • Receive in parts
  • Ship parts for NCI and counter customers
  • Pick-up, organize, and clean the department and buildings

Non-Essential Job Functions:

  • Other duties as assigned


  • High school diploma or general education degree (GED); or at least six months of related field experience.
  • Ability to add, subtract, multiply, and divide by 10’s and 100’s and in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume and distance.
  • Ability to read and comprehend parts manuals, safety rules, and instructions.
  • Ability to speak effectively and respond to questions before groups of customers or employees of organization.
  • Intermediate personal computer skills, including electronic mail, database activity, word processing, and spreadsheets.
  • Ability to learn the Sage100 computer system.
  • Ability to apply common sense understanding to solve practical problems and deal with a variety of concrete variables where only limited standardization exists.
  • Excellent organizational skills.
  • Sense of urgency relative to customer needs and concerns.
  • Care about your job and what you are doing.
  • Positive attitude.

 Physical Demands and Working Environment

  •  Operate tractor/forklifts
  • Regularly required to stand, walk, sit, use hands to handle materials, reach with hands and arms, climb, stoop, kneel, crouch, talk, hear, use close vision, distance vision, peripheral vision, and depth perception.
  • Regularly required to push/pull or lift up to 100 pounds. Occasionally required to push/pull or lift more than 100 pounds.
  • Work takes place inside a shop environment with adequate ventilation and outdoors exposed to changing weather conditions (for instance, rain, sun, snow, wind, etc.).
  • You may be exposed to dust, vibration, confined work spaces, and working above ground level.
  • Heavy physical activity will take place to perform strenuous daily activities of a primarily product/technical nature.



 Disclaimer: This position description is intended to descript the general nature and level of work being performed by employee(s) assigned to this job and/or classification. Statements in this document should not be constructed as an exhaustive list of responsibilities, duties and/or skills required for this position. The company may modify duties and scope of this position at any time.



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